Return & Refund Policy

As a private customer, you have the right under the Swedish Distance Contracts Act to cancel your purchase without giving a reason. The withdrawal period is 14 days and starts on the day you receive the item. If your order is delivered in several packages, the period starts on the day you receive the last package.

To use your right of withdrawal, notify us within the withdrawal period at empirenoire08@gmail.com with your name, order number and the items concerned. You can also use the withdrawal form included in the package or on our website. You must send the items back no later than 14 days after notifying us of your decision.

To accept a return, the item must be:

• unused and in the same condition as when you received it
• in its original packaging, with any tags and accessories still attached

You may try the item on as you would in a physical store. If it has been handled beyond that and its value has decreased, we may deduct the loss in value from your refund.

You cover the cost of return shipping when cancelling a purchase. We recommend using tracked shipping and keeping the receipt, as you are responsible for the item until we receive it.

Please don't return items without contacting us first, so we can give you the correct return address: empirenoire08@gmail.com

The right of withdrawal does not apply to, among other things:

• items made or customised to your wishes, such as personal prints or special orders
• sealed items that can't be returned for hygiene reasons, such as earrings or underwear, if the seal has been broken
• items that can deteriorate or be consumed quickly

Once we've received and inspected your return, we'll notify you by email. Approved returns are refunded within 14 days of us receiving the item, or of you showing it has been sent, whichever comes first. The money is returned using the same payment method you used for the purchase. The original standard shipping cost is refunded when you cancel a purchase. If you chose a more expensive delivery option than our cheapest standard option, we don't refund the difference.

Want a different size or style? Place a new order and return the original item according to the rules above. That way the new item won't sell out in the meantime.

If an item is faulty, damaged or doesn't match its description, you have the right to make a complaint under the Swedish Consumer Sales Act. This right applies for up to three years from receiving the item. You need to complain within a reasonable time after discovering the fault — within two months is always considered reasonable.

Contact us at empirenoire08@gmail.com with your order number, a description of the fault and preferably photos. For approved complaints, we'll repair the fault, send a new item or refund you. We cover shipping costs for approved complaints. Normal wear and tear and damage caused by incorrect use are not covered.

If you received the wrong item or something is missing from your order, contact us within 7 days of receipt and we'll send the correct item or refund you, at no cost to you.

Questions about shipping, returns or refunds? Contact us:

• Email: empirenoire08@gmail.com
• Response time: within 1–2 business days